No, but if you could ask you veterinarian for a copy of your pet’s medical history, it would be very helpful. The history can be posted faxed or emailed to us.

Unless your pet is diabetic, under 12 weeks of age or is a rabbit, we generally recommend that you don’t feed your pet before your appointment. You pet can still have access to water and should be given their usual medications.

Your initial appointment will take about half an hour. During this time, we will listen carefully to your concerns about your pet’s eye problem and run a series of painless tests. You will stay with your pet the entire time. We will let you know the results of the tests and discuss your treatment options and the costs involved. We will then provide you with a personalised record of your pet’s visit (including diagrams) for you to take home. We aim for you to have a full understanding of your pet’s condition and how we can help.

Yes, all fees are to be paid on the day of your appointment or surgery. No accounts will be issued. We accept cash, cheque, VISA and Mastercard. Direct debit can also be done with prior arrangement.

Most surgeries are planned as outpatient procedures, meaning that your pet should be able to go home the same day. Patients requiring overnight monitoring are admitted to a nearby 24 hour Animal Emergency Centre.

We treat any animal that has eyes, from snakes to lions to kangaroos, but regularly see horses, rabbits and birds at our Mt Waverley clinic. Horses are seen either at Mt Waverley, The University of Melbourne Veterinary Clinic and Hospital Werribee or one of our regional clinics. Please call us for further details.

By law we are only able to prescribe and dispense medications for animal that are under our direct care and who have been seen by one of our specialists in the previous 6 months.

Yes. Your vet will receive a written report on the day of your appointment, detailing what we found and any treatment we have recommended. In many instances, we will also call your vet shortly after we see your pet to discuss the case.