Frequently Asked Questions

Do I need a referral to see an eye specialist?

No, but if you could ask you veterinarian for a copy of your pet’s medical history, it would be very helpful. The history can be posted faxed or emailed to us.

Should I feed my pet before my appointment?

Unless your pet is diabetic, under 12 weeks of age or is a rabbit, we generally recommend that you don’t feed your pet before your appointment. You pet can still have access to water and should be given their usual medications.

What will happen in the appointment?

Your initial appointment will take about half an hour. During this time, we will listen carefully to your concerns about your pet’s eye problem and run a series of painless tests. You will stay with your pet the entire time. We will let you know the results of the tests and discuss your treatment options and the costs involved. We will then provide you with a personalised record of your pet’s visit (including diagrams) for you to take home. We aim for you to have a full understanding of your pet’s condition and how we can help.

Do I have to pay on the day of the appointment?

Yes, all fees are to be paid on the day of your appointment or surgery. No accounts will be issued. We accept cash, cheque, VISA and Mastercard. Direct debit can also be done with prior arrangement.

Will my pet have to stay overnight after surgery?

Most surgeries are planned as outpatient procedures, meaning that your pet should be able to go home the same day. Patients requiring overnight monitoring are admitted to a nearby 24 hour Animal Emergency Centre.

Apart from dogs and cats, what other animal do you regularly treat?

We treat any animal that has eyes, from snakes to lions to kangaroos, but regularly see horses, rabbits and birds at our Mt Waverley clinic. Horses are seen either at Mt Waverley, The University of Melbourne Veterinary Clinic and Hospital Werribee or one of our regional clinics. Please call us for further details.

Can you refill prescriptions for my pet’s eye medication?

By law we are only able to prescribe and dispense medications for animal that are under our direct care and who have been seen by one of our specialists in the previous 6 months.

Will you communicate with my usual veterinarian?

Yes. Your vet will receive a written report on the day of your appointment, detailing what we found and any treatment we have recommended. In many instances, we will also call your vet shortly after we see your pet to discuss the case.