Do I need a referral to attend AAES?
No. Please ask your veterinarian for your pet's history. This can be posted, FAXed or emailed.

How do I make an appointment at AAES?
Please contact AAES to arrange an appointment time.

Do I feed my pet before attending my appointment?
Generally we recommend that you do NOT feed your pet prior to an appointment. Allow access to water and necessary medication when advised.

Is payment required on the day of the appointment?
Yes. Fees are payable in full on the day services are provided.
No accounts will be issued.

Will my pet stay overnight in hospital after surgery?
Most surgeries are planned as outpatient procedures. Patients requiring overnight monitoring are admitted to the 24 hour Animal Emergency Centre located nearby.

Can you refill prescriptions for my pet's eye medication?
By law we are only able to prescribe and dispense medications for animals that are under our direct supervision and who have been see by one of our veterinarians in the past 6 months.

Will you communicate with my veterinarian?
Yes. Your veterinarian will receive a written report on the day of your consultation. In many cases we will also call your veterinarian shortly after we see your pet to discuss the case.